Exchanges and Returns

Our product exchange policy aims to provide the customer with complete security in relation to the products purchased in our store.

All of our products are guaranteed against manufacturing defects.

We also exchange products that differ from those ordered by the customer.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to exchange it:

If the 7 working days have passed and the product has a defect or defect, please contact us, stating your name, order number, the product to be returned and the defect.

As soon as we receive the email, we will send your complaint to our quality department for verification. Authorization from this department will be required for a possible exchange to be made. Analysis carried out, we will get back to you with the opinion and whether an exchange will be necessary.

The deadline for an exchange to be requested for this reason is 90 days after receiving the product.

Please note, we do not offer exchanges or returns after this period.

1. Your complaint will be analyzed within a maximum of 7 working days and, once the problem has been identified, we will contact you via email so that you can choose one of the following alternatives:

• Receive a refund of the amount paid.
• Receive a new product equal to the one ordered.
• Receive a product of similar value.
• Receive a coupon with the value of the product to use on future purchases.

For a credit card chargeback, our financial department has a maximum period of 7 business days to process it with the credit card operator and the deadline for the balance to be returned to your credit card is up to 120 days in accordance with the card operators and depends on the closing of your invoice.

If a refund is necessary, it will be made to a current account within a maximum period of 10 working days after the quality analysis.

In the case of products returned without prior communication, after the deadline, with missing or missing items, without the label or invoice, they will be sent back to customers.

The same goes for exchanges that are rejected after the products have been analyzed by our quality department. The products will be resent to customers via CTT to be collected and the cost of this reshipment must be paid by the customer.

Attention: Smart Air Fresh is not responsible for shipping costs for returns followed by refunds, chargebacks or exchanges for other products, this expense is the customer's responsibility.